Privacy Policy

01 · Scope

Who this policy covers

This Privacy Policy explains how Arizona IV Medics ("AZ IV Medics," "we," "us," or "our") handles personal information in connection with azivmedics.com, mobile IV therapy inquiries, Scottsdale clinic inquiries, online scheduling, communications, recruitment, and related services.

This policy applies to information handled through our public website and business operations. Our HIPAA Compliance Statement and any Notice of Privacy Practices provided during care may apply separately to protected health information.

02 · Information

Information we collect

Information you provide

Depending on how you interact with us, you may provide:

• Your name, phone number, email address, and preferred contact method.
• Appointment preferences, requested service, general location, and scheduling details.
• Messages submitted through contact, careers, text, email, or social-media channels.
• Professional credentials, work history, and application details if you contact us about employment.
• Payment and transaction details processed by our payment or point-of-sale providers.

Booking and clinical information

When you schedule or receive care, our scheduling, intake, clinical, or point-of-sale systems may collect information needed to evaluate eligibility, coordinate an appointment, document services, and meet legal or professional obligations. This may include symptoms, medical history, medications, allergies, vitals, treatment information, and provider notes. This information is not stored in the ordinary public-facing content of our Shopify website.

Information collected automatically

Like most websites, our site and its service providers may automatically receive IP address, browser and device type, operating system, referring pages, pages viewed, approximate location derived from IP address, timestamps, cookie identifiers, and interactions with links or forms. We use cookies and similar technology for essential site functions, security, analytics, and advertising measurement.

03 · Use

How we use information

We may use personal information to:

• Respond to questions and communicate about services.
• Schedule, coordinate, provide, and document mobile or in-clinic care.
• Complete provider review, eligibility, intake, and follow-up processes when applicable.
• Process payments, issue receipts, and maintain business and clinical records.
• Operate, secure, troubleshoot, and improve our website and services.
• Measure advertising and understand how visitors find and use our website.
• Review employment inquiries and contact potential applicants.
• Comply with legal, regulatory, licensing, safety, and professional requirements.

04 · Sharing

When information is shared

We may disclose information only as reasonably necessary to:

• Licensed providers, medics, team members, and medical oversight personnel involved in operations or care.
• Vendors that support hosting, scheduling, communications, payments, POS, analytics, security, and advertising measurement.
• Professional advisers, insurers, regulators, law enforcement, or other parties when required or permitted by law.
• A successor organization in connection with a merger, acquisition, financing, or sale of business assets, subject to applicable safeguards.

Our primary website and operational vendors may include Shopify, Squarespace Scheduling/Acuity, payment or POS providers, and analytics or advertising platforms such as Google, Meta, and TikTok. These companies process information under their own terms and privacy practices.

We do not knowingly sell clinical records for money. We do not intentionally provide diagnosis, medication, clinical intake, or treatment-note information to advertising platforms. Online identifiers and website interaction data may nevertheless be processed by analytics and advertising services as described above.

05 · Retention and security

How information is protected and retained

We use administrative, technical, and physical safeguards designed to protect information based on its sensitivity. No website, electronic transmission, or storage system can be guaranteed to be completely secure. We retain information for as long as reasonably necessary to provide services, maintain records, resolve disputes, enforce agreements, and meet legal, tax, licensing, and clinical obligations.

06 · Your choices

Your privacy options

• You may decline to provide optional information, although some services may then be unavailable.
• You may unsubscribe from marketing email using the link in the message.
• You may reply STOP to applicable marketing text messages. Appointment and service messages may still be sent when necessary.
• You may manage cookies through your browser and available site privacy controls. Blocking some cookies may affect site functions.
• You may contact us to ask about access, correction, or deletion of personal information, subject to identity verification and legal recordkeeping requirements.

07 · Other details

Children, outside links, and policy updates

Our website is not directed to children under 13, and we do not knowingly collect their personal information through the public website. Services involving minors require appropriate involvement from a parent or legal guardian and are subject to provider requirements.

Our website may link to or embed services operated by other companies. Their privacy practices apply when you use those services. We may update this policy to reflect changes in our practices, technology, vendors, or legal obligations. The effective date above identifies the current version.